Terms

Terms and conditions of sale for private consumers

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Contact details

LIGHT-POINT AS
Gothersgade 14
DK-1123
Copenhagen K
Denmark
Tel: +45 70 25 55 25
Fax: +45 70 25 66 25
info@light-point.com
www.light-point.com
VAT/ Business Registration No.: 19355705
Bank account: Danske Bank: 3191 0003415813

Placing your order

All prices on the website include VAT and all Danish taxes, duties etc. We reserve the right to correct pricing errors or misprints. If you are having your goods shipped to another EU country, you still have to pay Danish VAT, but no customs duties due to the regulations on the free movement of goods.

Purchase agreement

Before you can shop at LIGHT-POINT, you must provide the following information in order to complete your purchase and have the goods shipped to you:
Name
Address
Telephone number
E-mail address

You are considered to have entered into a purchase agreement when you have submitted your order and LIGHT-POINT has received it. LIGHT-POINT will send an invoice to your e-mail address as soon as we have received your order and your goods have been shipped. We do not print out and store your order information as a hardcopy, so please remember to save the order confirmation you receive by e-mail.

Payment

We will not charge you for the purchase until the item has been shipped. We accept the following forms of payment:

VISA
Eurocard/MasterCard
American Express

Security

If you pay using a payment card, you will be asked to enter your card number and card expiration date. You will never be asked to disclose your personal PIN code. As long as you do not disclose your PIN code when you use your card online, no one will be able to abuse your card. Only the amount you accepted at the time of purchase can be charged to the card. There is no deductible payable if your card is abused in an online store that uses SSL (Secure Socket Layer) in its payment system. If you shop in a physical store, there is a deductible of DKK 1,200 to pay if your Dankort is abused using the PIN code. At LIGHT-POINT, we transfer your payment data via a secure SSL connection. This means that the information will be sent in encrypted form, so only PBS will be able to read it. Neither we nor others will be able to read your payment data. This means that when you use a payment card at LIGHT-POINT, we do not register or store your card or account information.

Delivery

Delivery time is usually 2-3 working days for shipments within Denmark. However, delivery be subject to delays attributable to our shipping agents, GLS or items that are out of stock. Shipments from LIGHT-POINT within Denmark are free of charge. International shipping charges (including to Greenland and the Faroe Islands) will vary depending on the recipient country.

Right of cancellation

At LIGHT-POINT, you can always cancel your purchase and return your goods within 14 days. If you make use of your right of cancellation, the item returned must be in the same condition and quantity as you received it. You thus lose your right of cancellation if you use the item in a manner that will obviously significantly reduce its sale value. If you make use of your right of cancellation, you must cover the shipping charges. You can also make use of your right of cancellation by refusing to accept the item at the time of delivery. If you want to exchange the item, we will exchange it and the new item will be shipped within our usual delivery deadlines. You must cover the cost of return shipping for exchanges, however, we will ship the new item back to you free of charge. Please send returns to the following address:

LIGHT-POINT AS
Gothersgade 14
DK-1123 Copenhagen K
Denmark

For quick processing when you return an item, please provide the order number and the account number into which the money is to be refunded. If you cancel your purchase, the purchase price will be refunded to you by bank transfer. Once the item has been returned and we have verified that it meets our conditions for invoking your right of cancellation, the amount will be transferred to the account number you provided. Please do not send items to be paid on delivery as these will be rejected upon delivery.

Warranty

According to the Danish Sale of Goods Act, a 2 year warranty is granted on all goods. The gives you the as a customer the right to submit a warranty claim if you discover any flaws or defects in the product within 24 months of the purchase date. However, if the claimed defects were caused by the improper use of the product or other damage-causing behavior, the warranty will be void. You must submit your claim within a reasonable time of having identified the defect. If you submit a claim within 2 months of the purchase date, it will always be considered to be within a reasonable time. When you wish to submit a warranty claim, you must return the item to:

LIGHT-POINT AS
Gothersgade 14
DK-1123 Copenhagen K
Denmark

When you return an item, please provide the order number and the account number into which the money is to be refunded. When we receive a product that is covered by warranty, the item may be repaired or replaced, or you may get your money back or receive a price discount, depending on the specific situation.

Reservation for pricing errors and misprints

We reserve the right to change or cancel orders if the item you order is out of stock, or if we discover misprints, pricing errors or that the wrong image or graphic has been used. In the event of any of the above, we will contact you about your order. In event of either of the above errors, the purchase agreement will be cancelled.

Your data

We use the following services and systems that collect data about your visit to our website and enable us to measure visitor behavior and communicate to enhance the experience and customer service on lightpoint.com. Suppliers comply with applicable GDPR rules for processing and storing data. All data related to your visit to the website is anonymized and not personally identifiable:

Google Analytics
Zendesk Chat
DanDomain statistics
Jotform (filling out forms)
GetSiteControl
MailChimp (newsletters)

We only collect personal data in cases where this is relevant to us, and we will only collect personal data if this is relevant to your activity at LIGHT-POINT. When collecting, processing and using your personal data, we always adhere to all relevant legal provisions. We will only store your personal data either as long as we have a legal obligation to do so or as long as it is relevant to the purpose for which it was collected. Information We Collect If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to offer you our services. We may collect information such as name, e-mail address, mailing address, delivery address (if different from the mailing address), phone number and payment information.

LIGHT-POINT collects and processes your personal data when you do the following:

Complete a purchase of our products
Create a customer account
Sign up for our newsletter
Send us questions, claims or feedback

The Information Systems Manager
The information systems manager for the collection, processing and use of your personal data on light-point.com is LIGHT-POINT A/S, Grønnegade 3, 2.tv., DK-1107 Copenhagen K, Company Registration (CVR) No.: 19355705.

Basis and Purpose for Processing
We collect your regular contact information, such as name and address, in order to deliver the product you purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation. When you pay for your product, we collect your name, your card data and IP address. The information collected in connection with the payment transaction is used and saved only for completion of payment and fulfillment of the agreement entered into. If, during the registration process or on our website, you gave us your consent, we will use your e-mail address to send you a newsletter. You can subscribe to, or unsubscribe from the newsletter at any time. All newsletters also contain a link for unsubscribing. If the processing of personal data is based on your consent, you are entitled to withdraw that consent at any time. If you do not want to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website. Your information (except your e-mail address, if you have consented to its processing in order to receive the newsletter) will be deleted 5 years after you received your product, cf. the provisions of the Danish Financial Statements Act.

Other Recipients of Personal Data
We do not sell or transfer your personal data to third parties, and we do not transfer your personal data to third countries. If you ordered a delivery, the details of your name, address, phone number and e-mail address will be submitted to our freight company, GLS for the delivery of your purchase/s. Our webshop and payment system function through DanDomain A/S that serves as our data processor. All personal data you provide on our website will be stored in DanDomain’s data centers. We entered into data processing agreements with our data servers. This is our guarantee that they comply with the applicable rules for the protection of your personal data.

Your Rights
As a registered person you have a number of rights, with which we must ensure compliance at all times. You are entitled to request the following from us: • To access and have your personal data corrected/amended • To have your personal data deleted You also have the right to object to the processing of your personal data, and you have the right to file a complaint with a data protection authority. If you no longer wish us to process your personal information or wish us to limit our processing of your personal information, you may also send us a request at info@light-point.com.

Terms and conditions of sale for business customers (B2B)

Contact details

LIGHT-POINT AS
Gothersgade 14
DK-1123 Copenhagen K
Denmark
Tel: +45 70 25 55 25
Fax: +45 70 25 66 25
info@light-point.com
www.light-point.com
VAT/Business Registration No.: 19355705
Bank account: Danske Bank: 3191 0003415813

Offer

An offer is binding for three weeks from the date of the offer.

Shipping/returns

Shipments are sent from the LIGHT-POINT AS warehouse (Incoterms 2000), unless expressly agreed otherwise. In the case of sales to intermediaries, the buyer is responsible for all shipping costs. All shipments are at the buyer’s risk and expense. If free delivery has been agreed, shipping costs are included in the price and shipping will be at LIGHT-POINT AS’ risk. The buyer is only entitled to cancel the order due to delay if the delivery is delayed for more than 30 days. Returns will only be accepted upon prior agreement and only in their original packaging and in undamaged condition. A copy of the shipping slip or invoice must be included with the returned goods. Incorrectly ordered standard items are subject to a 20 per cent deduction for handling and inspection. Special-order items, consumables and opened light sources are non-returnable. For purchases of less than DKK 1,000.00/NOK 1,300.00/SEK 1,300.00/EURO 140.00 excl. VAT, there will be an processing handling fee of DKK 75.00/NOK 100.00/SEK 100.00/EURO 10.00 excl. VAT.

Prices

All prices are daily prices, stated in DKK excl. VAT (after login), customs duties and light sources, unless otherwise stated. We reserve the right to make changes due to printing errors, price changes and discontinued items.

Payment

Unless otherwise stated in the offer from LIGHT-POINT AS, or in another written agreement, our payment terms are net cash on delivery/collection. In the event of late payment, you will be charged a fee of DKK 100.00 plus interest at 2 per cent at the commencement of every month.

Complaints

The buyer undertakes to inspect the item immediately after receipt. Complaints must be made to LIGHT-POINT AS within 8 days of delivery. Should the buyer fail to submit a complaint within this deadline, the buyer may not claim any defects at a later time. Costs incurred by the buyer as a result of claimed defects will not be covered by LIGHT-POINT AS unless LIGHT-POINT AS has received the complaint and accepted in writing to cover the costs.

Warranty

Products that are subject to production or material defects will be repaired free of charge or replaced in accordance with the rules of the Danish Sale of Goods Act, and to the same extent as the stipulated by the warranty provided by our subcontractors. Light sources are not covered by warranty.

Disclaimer

Any breach of contract, including delays or delivery of defective goods, only entitles the buyer to compensation if the buyer can document that the breach is due to gross negligence on the part of LIGHT-POINT AS. However, LIGHT-POINT AS assumes no responsibility for operating losses, loss of time, loss of profits or similar indirect losses, including daily fines incurred by the buyer.

Product liability

LIGHT-POINT AS is solely responsible for product liability in accordance with the rules of the Danish Product Liability Act. Beyond this, LIGHT-POINT AS is not responsible for product liability.

Your data

Google Analytics (tracking of web traffic)
Zendesk chat (online communication platform)
Mailchimp (newsletter platform)
Getsitecontrol (system for digital communication with web site visitors)
Jotform (online form generator)

Complete a purchase of our products
Apply for a customer account
Create a customer account
Sign up for our newsletter
Send us questions, claims or feedback

Disputes

Disputes in connection with the parties’ cooperation under this agreement shall be settled in accordance with Danish law and the parties agree that the venue shall be the Maritime and Commercial Court in Copenhagen or, alternatively, the City Court of Copenhagen.